Payment Transaction Failed?: Payment for your transaction may have failed for a variety of reasons. The following are the most common:

  • Bank Account Information: The account information you provided was incorrect, example Bank Name, Account Number, Routing Number are often incorrectly entered.
  • Billing Address: The Billing Address for your store account does not match your Bank Accounts address. Many banks cross reference these two addresses to protect you from fraudulent activity.
  • Time Out Error: If a transaction attempt takes too long to process a time out error occurs resulting in a Failed Transaction. These incidents are rare and may be a consequence of poor internet connection or an upstream issue with the payment processor or the bank.
  • Nondescript Transaction Error: from Acquirer/Risk Check Fail. The Account is not valid or does not belong to a US Financial Institution. If you receive an error message after submitting your default billing address, Account Number and Routing Number, please make sure the details are correct and try again or contact your Bank


Whilst we will make every endeavour to identify the issue and resolve it, you can avoid future problems by ensuring that your account details are accurate and up to date. You may view your orders at any time by logging in and clicking on My Account, which will take you to "My Dashboard" from which you can view any/all orders you have placed as well as items still in your "Shopping Cart" and "Wishlist". You can also edit any details of your account details here, including your Name, Address, Delivery Address, Telephone Numbers, and Email addresses.